Frequently Asked Questions:

GLF is able to accept file placements in a multiplicity of formats. Our firm offers its clients maximum flexibility in placing files for collection or for other forms of communication. The file placement process is customizable, but some of the supported formats are as follows:

• Paper placements delivered via regular mail or facsimile
• Electronic placements delivered via email with attachments in zip or pdf format
• Electronic Data Interchange

Our collection process is tailored to the need of our client. In some instances, clients desire a call and collect strategy which requires involvement from our collection staff. GLF employs highly trained and experienced non-attorney collectors who are skilled at making collection calls. In the event the call and collect strategy is unsuccessful within a specified time frame, the file will be reviewed by an attorney for potential litigation.

Once an attorney reviews the file and determines the legal grounds for a law suit, a written recommendation is made to the client. GLF will then follow the client’s instructions. Some clients do not require the call and collect phase and prefer our lawyers to go immediately to suit. In such instances, GLF is able to rapidly file suit through its legal offices or its Legal Network. Once a judgment is obtained, GLF will again seek approval for post-judgment collection activities, if such instructions have not been previously obtained.

Relationships between GLF and its clients are governed by written fee agreement. The fee agreements set forth how all fees and costs are calculated and no fee will be charged that is not covered by the fee agreement. In a typical collection matter, GLF’s fees are contingent upon recovery and so there are no fees charged if GLF is unsuccessful in collecting the debt. If the client approves the matter for litigation, the client will pay all court-related costs. Such costs may be recoverable from the debtor in many instances.

Cleared funds are remitted to clients pursuant to their instructions in a variety of formats and schedules. In some instances, clients receive cleared funds via bank check remitted at pre-arranged intervals. Other clients receive remittances via wire transfer or other forms of electronic payment. Whatever, the format, GLF is prepared to efficiently and seamlessly remit cleared funds to our clients.

GLF’s policy is to review the potential debt portfolio on a case by case basis. We have been successful in collecting debts that are severely aged as well as debts with balances that do not warrant litigation. Some of the factors considered in making the determination on severely aged or non-suit accounts are: size of the portfolio, business relationship with the client, availability of back-up documentation, flexibility in rates and statute of limitations issues.

One of our strengths is the ability to collect across a wide variety of industries in both the commercial and consumer arenas. While this is not an exhaustive list, we handle volume collections for clients in the following industries:

• Financial Institutions
• Equipment Lessors
• Telecommunications
• Manufacturing Companies
• Professional Services
• Automotive Industry
• Construction Industry
• Energy Companies
• Publishing and Advertising
• Student Loans
• Landlord and Tenant

Yes. We will conduct our own due diligence on such accounts and will apply our own collection treatment to the files. We are often able to effectuate remedies that are overlooked by existing law firms or collection agencies. We pride ourselves on collecting files that other firms deem uncollectible.